FAQs

USEFUL INFO

If you have any queries or would just like to talk about whisky, we can be reached by email at info@theclydeside.com or by phoning +44 (0) 141 212 1401.

We look forward to being able to welcome you to The Clydeside Distillery! 

Gift Voucher Postage

Gift Voucher Delivery  

By Post 

We will dispatch orders by post Monday to Friday (excluding Scottish public holidays). Orders received before 12pm will be sent the same day, orders received after this time will be dispatched the next working day. 

• Royal Mail 1st  Class 

Royal Mail aims to deliver next working day, but cannot always be guaranteed. Tracking is not included for this method of delivery. 

• Royal Mail 1st  Signed For 

Royal Mail aims to deliver next working day, but cannot always be guaranteed. We will send you a tracking code to trace your order once we have dispatched this. The order must be signed for at the delivery address. Orders received on a Friday before 12pm will be dispatched and may arrive on Saturday but are not  guaranteed  to arrive until Monday. 

Once dispatched, you will receive details of how to track the order by email.  

If you have any further questions or concerns about a postal order, please contact us at info@theclydeside.com or call 0141 2121401. 

To Email  

You will firstly receive a confirmation email of your purchase and a 2nd email will be sent, which will contain the PDF voucher document attached. E-vouchers are sent automatically 24 hours a day, 7 days a week, to the submitted email address. You also have the option to send the voucher directly to the recipient should you wish. 

Your e-voucher will be attached as a PDF document to the 2nd email with subject "Your Clydeside Distillery Voucher Has Arrived!". 

Occasionally vouchers can be marked as spam or junk by some email providers. If the voucher has not arrived, please check that folder. The sender will be noreply@mg.theclydeside.com. 

Postal Delivery Outside the UK 

International delivery is not currently available, however please contact us at info@theclydeside.com or call us on 0141 2121 401 and we can advise of delivery costs and options for International delivery.

Remember you can select the email option with E-voucher, this can printed out at home for the recipient or emailed on to them. 

P&P Costs 

Each postal gift voucher is printed and packaged in a gift voucher wallet & envelope for you to present as a gift for the recipient. Therefore, postage & packaging costs are applied per gift voucher rather than per order. If you order multiple vouchers, even if they are being shipped to one address, the postage and packaging cost will apply to each individual gift voucher on your order. 

 

Read our Gift Voucher Terms & Conditions further here. 

Gift Voucher FAQs

How do I purchase a Clydeside Distillery gift voucher? 

You can buy a gift voucher online at here, following the steps below.

Online

• Select the voucher you would like to buy, either a distillery tour or a monetary value that can be used to enjoy a tour or to spend in our café and specialist whisky shop. 
• Choose from two options available - "E-Voucher" or "Postal & E-Voucher". Then begin to fill in the following information.

1) E-Voucher

Enter the following information to the fields - 

• "Recipient Name"; this will appear on your voucher confirmation email
• "Recipient Email" should you wish the voucher to be sent directly to them. If not, leave this blank and the voucher will be sent to the email entered in "Sender Email" then you can print at home as you wish
• "Sender Name"; this will appear in the email with the voucher
• "Sender Email"; all purchase correspondence will be sent to the email address provided in this field. If you have entered a different email into the "Recipient Email" field, the voucher will be sent directly to this email
• You can then add a personalised message in the "Your Message" box, which will appear on the voucher. 
• Once all fields are complete, select "Add To Cart" and the checkout option will appear
• Should you wish to purchase another gift voucher in the one transaction, select "Continue Shopping" in the basket and go through the same process as above. 

2) Postal & E-Voucher

Enter the following information to the fields - 

• "Recipient Name"; this will appear on the voucher confirmation emails
• "Sender Name"; this will appear on the voucher confirmation emails
• "Sender Email"; all purchase correspondence will be sent here as well as a copy of the voucher, which is automatically sent but the postal option for the voucher will be selected as per the postal options available
• The postal information for the voucher to be sent to, this includes "Delivery Address", "Delivery City/Town" and "Delivery Postcode"
• Select the shipping option for postage of your voucher. There are two options through Royal Mail, First Class and First Class Signed For. See more information about these options above in the Gift Voucher Postage section. 
• You can then add a personalised message in the "Your Message" box, which will appear on the voucher. 
• Once all fields are complete, select "Add To Cart" and the checkout option will appear
• Should you wish to purchase another gift voucher in the one transaction, select "Continue Shopping" in the basket. 

Online Checkout Process

• In the final screen, you will be asked to enter your card and billing details to complete your order.  
• You will receive a purchase confirmation email to the address provided and a second email with a copy of the gift voucher attached, or if you have selected to send the voucher to the recipient, the voucher will be sent directly to them. 
• If you’ve selected delivery by post, this will be processed and shipped as selected, see delivery details above. Please note we cannot guarantee delivery times. 

I’ve received a Clydeside Distillery Tour & Tasting, Chocolate & Whisky or Distillery Managers tour voucher – how do I book? 

You can use your tour voucher to book here, simply enter your voucher code at the point of checkout. Alternatively you can call us on 0141 2121 401 or email info@theclydeside.com, remember to quote your gift voucher type and reference number. 

Don’t forget to bring your gift voucher with reference and barcode on the day of your visit.  

If you have a gift voucher which contains "=T" within the voucher code and expires on or before 31st December 2021, please call us on 0141 212 1401 or email info@theclydeside.com to book a tour with your voucher and please quote your voucher code. Remember to bring your voucher along on the day of your visit. 

If have any issues redeeming your tour voucher online please us the contact details included in the paragraph above. 

I’ve received a Clydeside monetary voucher, what can I spend this on? 

You can use your monetary voucher to book one of our daily distillery tours here, simply enter your voucher code at the point of check out and you can use a credit or debit card to pay any difference.  

Monetary vouchers can also be redeemed in our specialist whisky shop at the distillery and in our wonderful café. Choose from a huge selection of single malts from around Scotland, a personalised label your own bottle or selection of Clydeside gifts. Or why not treat yourself to lunch at The Clydeside and enjoy a Taste of Scotland platter, whisky flight or treats from our menu? 

Please note, if you have a gift voucher which contains "=T" within the voucher code and expires on or before 31st December 2021, you will not be able to book your tour online, please call the office on 0141 2121 401 between 9am and 5pm, Monday to Friday, to reserve your tickets.  

Can I use my voucher in the online shop? 

At the moment, gift vouchers are not currently available for use in our online shop. If you’d like to purchase whisky or gift items please visit us at The Clydeside Distillery, 100 Stobcross Road, Glasgow G3 8QQ. Please check our opening hours as our distillery will remain closed until April 2021. 

Do I have to use my voucher all at once? 

If you have a monetary voucher you can use this more than once within the expiry date. When you make a purchase, through our website or in-store, you’ll be issued with a new voucher for the remaining voucher balance. This new voucher should be used if you wish to use the remainder of your voucher. 

For example; if you receive £100 voucher and buy a bottle of whisky at £70 you will be issued with a new £30 voucher which can be used at a future time (within the expiry date) in our shop, café or for a tour. 

Can I use my tour voucher as a monetary voucher instead or for a different tour type? 

Yes, you can use a tour voucher for a different tour type or to spend in our shop or café to the original value of the voucher. You will be asked to pay any difference in price directly. 

What will my gift voucher look like? 

E-vouchers will be sent by email and will have the voucher, in PDF format, attached. You can either print yourself or email to the recipient. The voucher includes your personalised message, the voucher code, a description of the voucher and how to use it. The e-vouchers are designed to be folded into thirds. 

Postal vouchers will arrive in a wallet & envelope with the gift voucher enclosed. The voucher includes your personalised message, the voucher code, a description of the voucher and how to use it.

My Gift Voucher Hasn’t Arrived. 

Postal Orders 

If you think your order may be lost in the post, please contact us on info@theclydeside.com or call the office on 0141 2121 401 between 9am and 5pm, Monday to Friday, and include your order number and date of purchase. We will cancel the original voucher and re-issue a new one.

If you have chosen the 1st Class Signed For postage option, you can check the status of your delivery by visiting www.royalmail.com with the tracking number provided by us via email. 

E Vouchers 

Your E-Voucher is sent automatically to the email address you provided upon booking once the purchase has been completed. 

Occasionally, vouchers can be marked as spam or junk by some email providers. If the voucher has not arrived, please check that folder. The sender will be info@theclydeside.com  

If you have still not received your E-Voucher, please email us at info@theclydeside.com  or call the office on 0141 2121 401 between 9am and 5pm, Monday to Friday, with your order number and purchase date. We will confirm the original email address on our database and we can resend the voucher to you. 

When will my gift voucher be dispatched? 

We dispatch postal orders Monday to Friday. If your order is placed before 12pm, it will be dispatched the same working day. See  our delivery options  above for specific information in relation to different delivery options. If you have selected 1st Class Signed For, you will be issued a tracking number from us by email once your order has been dispatched where you can trace the order before delivery. 

E-vouchers are automatically sent on purchase, please check your junk mail folder. 

I’m trying to buy a voucher online and have an error message, what should I do? 

If you experience any issues purchasing your voucher online, please call us on 0141 2121 401 between 9am and 5pm, Monday to Friday  or email info@theclydeside.com

How long are vouchers valid for? 

All Clydeside vouchers are valid for 12 months from the date of purchase. Each voucher will include an expiry date for reference. 

I would like to cancel my order and receive a refund. 

If you would like to cancel your voucher for whatever reason, you can let us know within 14 days of the order date. Please email us at info@theclydeside.com with your voucher order number and we will contact you to arrange a refund. Note that monies can only be refunded to the original buyer. More information on refunds through our Gift Voucher T&Cs.

My gift voucher has expired. 

Unfortunately, once your gift voucher has expired it cannot be redeemed.  

We may agree to extend vouchers in extraordinary circumstances or due to COVID-19 related issues/lockdown. Please contact us and quote your voucher code by email at info@theclydeside.com or call the office on 0141 2121 401 between the hours of 9am and 5pm, Monday to Friday. 

I’ve received a voucher but don’t know who it’s from? 

The sender name is not included on the voucher so the purchaser may have forgot to add their name to the personalised message. Please contact us at  info@theclydeside.com  with the order reference. We can contact the purchaser to let them know and to get in touch with you.  

I’ve lost my gift voucher. 

Please contact us at  info@theclydeside.com or call 0141 2121 401 and let us know the purchaser name, possible purchase date and any other information you may have e.g. the voucher code, purchase confirmation reference. We will endeavour to send a copy of the voucher to you as quickly as possible or cancel then re-issue a new voucher as long as it has not been used. 

If you have any other queries please contact us at info@theclydeside.com or call the office on 0141 2121 401, one of the team will be delighted to help. 

 

General

How do I get to the Clydeside Distillery?

You can get to the Clydeside Distillery easily by car, bike, sight-seeing bus or public transport. We are centrally located next to the scenic River Clyde. Check out how to find us here.

At what time do the distillery tours leave?

We run three tours at the Clydeside Distillery: The Clydeside Tour, The Chocolate & Whisky Tour and our Distillery Manager Tour. The Clydeside Tour runs hourly from 10-4pm in Summer months and from 11-3pm in Winter months, the Chocolate & Whisky Tour runs daily at 4.30pm Summer months and 4pm Winter months, and the Distillery Manager Tour runs every Thursday at 2pm. Find out more information and how to book your tour here.

Is the distillery open at the weekend?

The distillery is open 10am until 5pm in Summer months and 11am until 5pm in Winter months, 7 days a week. Tours run daily as standard, often with additional tours over the weekend. Find out more about the tour times here.

Can I try different whiskies at the distillery?

If you book a whisky tour you’ll be guided through a whisky tasting where you can enjoy two Clydeside whiskies made exclusively for the tour.

Can I try / buy whisky from The Clydeside Distillery? / Do you only sell whisky from The Clydeside Distillery

In our retail shop, we sell a range our Clydeside single malt whiskies and a selection of other premium single malt whiskies from across Scotland. 

When did the Clydeside Distillery open?

The Clydeside Distillery opened in 2017 and is the new chapter of a rich local history dating back to the 1800s. The Clydeside Distillery is located within the Pumphouse building which originally controlled entry into the Queens Dock in Glasgow. Discover more about the history of the Clydeside Distillery here.

What was The Pumphouse building before it became a distillery?

When the building was first built in 1877, it was the building that provided hydraulic power for the operation of the swing bridge to the Queen's Dock. The dock closed around the 1960s and since then the building has held several purposes: serving as both an Indian & Italian restaurant and also as the visitor centre for the Tall Ship, now located at the Riverside Museum.

Can I take photographs within the distillery?

We do allow photography throughout areas in the distillery on the tour. There are restrictions on photography within our still house however as this is considered a high-risk atmosphere where a high level of alcoholic spirit is being produced. As such, whilst production is on in the still house, only phone photography with no flash is allowed, no professional cameras will be allowed to be used on production day.

Can I book the distillery as a venue for my event or celebration?

Yes. The Clydeside Distillery is available for exclusive use, evening hire. This means the distillery would be yours for the evening! We have certain evening packages available depending on what type of event you wish to host, either Private Dining or Drinks Reception. Our Events Manager will work with you to create the memorable evening you want and will arrange all the finer details for you. Get in touch for more info.

Is there coach parking at the distillery?

Yes, we have coach parking facilities onsite. This is the overflow car park to the right-hand side of the guest car park on arrival. Please advise us if you are bringing a coach so that we can make sure a team member is there to welcome you and help direct your coach.

Is there parking at the distillery?

There is free parking for all guests at the distillery. We have 17 parking spaces in total. Please bear in mind that this car park is locked overnight from 6pm-10am (the next day). We also have 3 spaces for those who require additional assistance.

Can I bring my dog to The Clydeside Distillery / Are you dog-friendly?

We welcome working Assistance Dogs to The Clydeside and have dog bowls to make sure they are well-hydrated. We do not allow other pets into The Clydeside.

Can I smoke in the distillery?

We have designated smoking areas that must be used. These are located across from the main entrance towards the railing, only this area should be used if you are lighting a cigarette.

Do you have a cafe?

The Clydeside Cafe is currently closed for refurbishment and will reopen in Spring 2025.

Distillery Tours

Can I book for a group of 10 guests or more?

You can book for this number of guests by emailing us the enquiry details or giving us a call on +44 (0) 141 212 1401. Group discount available. Maximum tour capacity is 20 people, any bookings with more than this number will require more than one tour. Group booking tour slots are from 9.30-11.30am. Group bookings are always subject to availability.

What is the difference between the Clydeside Tour & Chocolate & Whisky?

The Clydeside Tour has a 1 hour duration and includes our Dockside Story, guided distillery tour and a whisky tasting of 3 Wee drams in our stylish tasting room. Our Chocolate & Whisky Tour is 1hour and 30 minute duration, still includes the Dockside Story and guided distillery tour, but also includes a longer whisky tasting of 5 single malts each paired expertly with artisan chocolates.

Do you offer discounts for students?

Yes, student admission with a valid student ID is £16.50 People over 60 years old may also purchase a £16.50 ticket. Only available for The Clydeside Tour.

Are children allowed on the distillery tour? / Is the distillery family friendly?

Yes we have child admission tickets available for The Clydeside Tour. Admission costs £5 for those between 7-17 years old and any children under 7 years old go free. Children are not admitted to The Chocolate & Whisky tour.

Can wheelchair users go on the distillery tour?

Yes wheelchair users can join the distillery tour. We have a lift available to go up to the upper level to continue your tour. Once you are on the upper level, you do not need to use the lift again until the tour is finished to go back to the retail shop. Our distillery has been designed with the tour at the heart and thus space within the distillery is visitor-friendly. We also have 3 spaces available for those requiring additional assistance and also a accessible entrance door, which can be used instead of the revolving door entrance. Have a look at our Access Guide here.

Do you offer a concession carer ticket?

Carers go free at The Clydeside Distillery. Feel free to give us a call on +44 (0)141 212 1401 to book your Carer's ticket. If you would like to participate in the tasting, please book a relevant ticket for the tour. 

I don't drink alcohol, can I still come on the tour / do I get a discount for not drinking the whisky?

We don't offer a discount for non-drinkers. The price of the tour is the price of the experience. There is the option to take your whisky away with you and you may want to share it with your loved ones once you get home. 

 

Getting to the distillery

How do it get to the Clydeside Distillery by bus?

We do not have a mainline bus stop outside the distillery. We do have a City Sightseeing Glasgow Tour bus stop but only for the tour buses. The nearest bus stops would be located at the SEC or Riverside Museum. The First Bus 100, leaves from George Square and stops at both the SEC and the Riverside Museum. 

How do I get to the Clydeside Distillery by train?

You can get the train from Glasgow Centre Low Level to the Exhibition Train Station, this journey only takes about 5 minutes. It is then a10-minute walk from the Exhibition Centre station to The Clydeside Distillery. Follow signs for the SEC and we’re just a few minutes further along. 

Whisky

Should I add water to whisky before I drink it?

There are a number of ways you can drink whisky and there is no one correct way to do it. If you’re new to whisky you may wish to take it with a little bit of water. Adding a little bit of water helps to balance out the alcohol content and makes the the drink a little smoother. This can even help to coax out some additional notes of the whisky.

Why do some people think whisky tastes better with age?

Enjoying whisky is an individual experience shaped by many different factors. Sometimes your favourite whisky can even change with your mood! The flavour profile of a whisky is very subjective but is often believed to be created through production and maturation. Legally, Scotch Whisky has to be matured in oak casks for at least three years. The longer a whisky spends in a cask the more flavour it will take from the wood. Sometimes the sharp, sweet production flavours will be balanced with drier, woodier notes. Each masterblender will decide what the best balance of flavours through maturation is. Older whisky can be more flavoursome and sometimes smoother but its not always better!

Does whisky still age once it has been bottled?

A whisky only ages while its maturing in an oak cask. Once the liquid enters the bottle it ceases aging.

What is the angel’s share?

As the casks full of spirit wait and mature in the warehouse air passes through the wood and some liquid evaporates. Around 2% of the contents of the barrel are lost per year as a result. This is known as the ‘angel’s share.’ The longer the casks sit in the warehouse and breath, the more whisky is lost - which is one of the reasons why older whiskies are more expensive.